Six hours of invisibility
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Originally uploaded by cld.
This morning I was in the middle of giving a demonstration of blogging using my laptop in a city café, when my blog literally disappeared. I could not publish to the server via FTP either. It might be powered by Google Blogger but it is served from webspace allotted by my cable carrier Optus.
Here in Australia we have a terrific online portal called Whirlpool with active discussion forums stretching the complete range of telecommunications topics. Within minutes posts appeared which confirmed that I was not the only dismembered member. Several had vanished.
Six hours later my site thankfully reappeared. Sorry if you went there in the meantime, only to receive the standard net response that the URL was incorrect.
Optus is the second largest provider of telephone, internet and television cable and wireless services in Australia. So it was no surprise that they haven't replied to my service request email. No indication has appeared on its member services page that any outage occurred.
Apparently, being invisible is considered normal.
It gets worse. I didn't actually email them, I used their own web-based support form. Here is the reply from Optus THREE DAYS LATER:
Dear Customer,
Thank you for your email.
Unfortunately we did not receive any information regarding your issue.
The body of your email has not been received successfully.
Please resend your inquiry and we will attempt to assist.
If you have any further questions regarding the above information,
please call our Customer Support Centre on 13 39 37 (24 Hours x 7 Days)
Kind Regards,
Mick
Posted by
rlubensky |
28 January, 2008 20:57
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