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 | To avoid confusion, please always use the
Order Form |
| Order forms may be completed online or
downloaded & printed |
| Downloaded Order Forms may either be emailed
or mailed to us |
| ALL ORDERS FOR IN-STOCK ITEMS ARE USUALLY
SHIPPED WITHIN 24 HOURS OR BY NEXT BUSINESS DAY (subject to payment clearance) |
| All prices are in AUSTRALIAN DOLLARS and,
where applicable, GST inclusive |
| Prices may fluctuate according to the
Australian Dollar's exchange rate. We reserve the right to change prices
without prior notice |
| Prices applicable to any order is as per
prices ON DAY OF DISPATCH |
| Out of stock items may be back-ordered on
request but price cannot be guaranteed and will not be known until goods are
received in Australia |
| All reasonable efforts will be made to
inform you of any price changes before dispatch of all orders |
| Email will be sent confirming receipt of
your order |
| An order number will be included in
your confirmation email. Please include this number with any queries you may
have |
| Quote for shipping will be
confirmed/provided only upon receipt of your order |
| Email will be sent confirming dispatch on
the day of posting |
| All delivery costs to be borne by customer
unless item is flagged
 Freight
Free whereby item(s) will be sent by
regular Australia Post parcel post (Australia-wide) without charge |
| Other methods of delivery (additional
costs to be borne by customer) are:
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| All items dispatched from post code VIC 3128 |
| Insurance is optional (extra cost), and
recommended for larger orders. Insurance cost is $5 for insured value of $100,
and $1 per extra $100 or part thereof. Insured orders are mailed under
'registered post' and require a signature from the customer for
collection. |
| If method of delivery has not been specified
on your order, we will send via Australia Post Parcel Post (Australian orders)
or Australia Post Airmail Parcel Post (overseas orders) |
| International customers, please
email us for shipping quotes
prior to delivery |
| All payments to be made in AUSTRALIAN
DOLLARS ONLY |
| Detailed payment instructions will be
given in your 'Order confirmation' email |
| Acceptable methods of Payment are:
 | Direct deposit into our Bendigo Bank account (preferred
option). Please include your name & order number under "deposit
description." |
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Australia Post Money Orders |
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Australia Post COD (bulk orders only, and by prior arrangement)
 | Write your name at the back of the cheque/M.O. |
| Post to:
Sanmo Pty. Ltd.
P.O. Box 1319,
Box Hill Business Centre,
Melbourne VIC 3128
AUSTRALIA
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| Goods will only be dispatched after payment
has been cleared |
| Orders paid by Bank cheque or Money
Order will be dispatched upon receipt |
| To offer you competitive prices,
unfortunately we do not accept Credit Cards or PayPal |
| Title of goods passes to customer upon
dispatch |
| We will not accept responsibility for any
damage or loss incurred during shipping |
| Customer is liable for all charges by chosen
carrier/method of delivery |
| Our Privacy Pledge is that information given to us will
only be used to enhance your shopping experience, resulting in a more
personalised service for you. We are fully committed to protecting your
privacy |
| Any personal information that you submit will be used
simply to process your orders. You can also choose to receive information
via our Online Mailing List/Newsletter, notifying you of important changes
to our site or offering you special promotions |
| We are not involved in the selling, trading or
alternative unauthorised use of personal information. We promise that we
will not pass on your personal details to any other organisations |
| It is our promise that we will provide you with
absolute shopping privacy |
| Cancellations can only be accepted if the
order has not yet been shipped |
| Please contact us immediately should you
wish to cancel your order |
Returns & Exchanges
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