When you start Outlook Express 4.0 after uninstalling Internet Explorer 5, you may receive this error message.
Uninstalling and reinstalling Outlook Express 4.0 does not solve the problem.
This behavior can occur if the Outlook Express 5 version of Inetcomm.dll is still in the Windows\System folder.
To resolve this issue, use the System File Checker tool to extract a new copy of the Inetcomm.dll file from the Windows 98 CD-ROM to the Windows\System folder.
Go to the help menu in IE3 and click on Microsoft on the Web >>Free Stuff.
Go to the help menu in IE4 and click Product Updates.
http://www.microsoft.com/ie/download/windows.htm/ will take you to the same place.
Customers can also download OE via the Bigpond Home Page:
|Go to Rockpool >>Fun Stuff >>Cool Download >>Cnet Downloads|
|Type Outlook Express in the Quick Search area at the top of the screen|
|Click on the first option in the Search Results (MS OE 4.72)|
|They can also get the OE security patch while they're at it|
This may be useful if the customer has trouble downloading from the MS site.
Check the address they have typed into the To field. Sometimes they just put a name, or a URL..
Check that they are not using another ISP to dial in with. It occurs because SMTP relay is blocked.
They may not be dialling into a Bigpond POP
They are sending to an email address that doesn't exist - 550 is unknown user
Check the address they have typed into the To field. Sometimes they just put a name, or a URL... Right click on the name and select properties to see if it is a valid email address. If they clicked on 'Reply to' the address could still be incorrect, e.g. @bigpond.com
It may be a bad email in their Outbox and the fix for that is to delete the mail in the Outbox (or at least the first one)
It may be a corrupted Outbox, in which case you will need to close OE, go to Start>>Find>>Files or Folders - type in "outbox" and look in C drive - then delete the outbox.idx, outbox.mbx and any outbox folder
Get them to retype their username and password in the account settings, also check SSL is not ticked
Remove the account and add it again if nothing else works.
Check that the server name is entered correctly in the properties. Go to Tools >>Accounts >>Mail >>Properties >>Servers, and make sure there are no spaces or commas either
Delete the account and click on Add >>Mail and run through the wizard
As a last resort, you could change the server addresses to 126.96.36.199 instead of using mail.bigpond.com - this is not recommended though, as OA change the IP address sometimes. If you do it, warn the customer that it may stop working and they will then have to change back again to mail.bigpond.com
This error occurs when there is nothing entered in "name", "E-Mail address" & "Reply address" under the "General" tab If this doesn't work remove the account and add a new one
Make sure the "send immediately" option is not ticked if they write their emails off-line. If it is ticked the message will go to the drafts folder and they will get this error
Do they have an account set up to use a LAN? Or an account they don't use?
In Tools >>Options >>DialUp there is an option called 'Hang up when finished sending, receiving or downloading' - check whether or not that has been ticked.
If it is greyed out, you will need to go to Tools >>Accounts >>Mail >>Properties (of mail.bigpond.com) >>Connection >>Connect using my phone line and select TBPH (3rd party dialler will have been selected instead). Then go back to Tools >>Options >>Dial Up and untick the hangup option. Also make sure "do not dial a connection" is ticked. If the customer still wants the option to use a 3rd party dialler, you can now go back to properties and tick that again.
When they are connected via IE and then go to Outlook Express and it keeps bringing up the connection box...
In Tools >>Options >>DialUp there is an option called 'Do not dial a connection' - check whether or not that has been ticked. Also make sure that "Check for new messages every 'x' minutes" is not ticked, under Tools >>Options >>General.
If "Do not dial a connection" is greyed out, you will need to go to Tools >>Accounts >>Mail >>Properties (of mail.bigpond.com) >>Connection >>Connect using my phone line and select TBPH (3rd party dialler will have been selected instead). Then go back to Tools >>Options >>Dial Up and untick the 'Do not dial a connection' option. Also make sure 'Hang up when finished sending, receiving or downloading' is not ticked. If the customer still wants the option to use a 3rd party dialler, you can now go back to properties and tick that again.
There may be an extra section at the bottom of the Outlook Express window that is trying to connect to a web site. This is the info pane, and can be turned off by going to View and unticking Info Pane.
|There may be no mail on the server to receive - telnet in and check.|
Go into Tools >> Accounts >> Mail >> Properties>> General.
Down the bottom there is a checkbox "Include this account when doing a full send and receive" - make sure it's ticked.
(In WIn98 the box says "Check for new messages in subscribed folders")
Put a tick in "When starting go directly to my inbox folder" in Tools >>Options >>General. This bypasses the startup screen OE was looking for at that URL.
When you open OE there is a small picture at the bottom that has information about OE and Telstra. If they go online and then open OE it will load and most times be kept in cache.
FYI * Another option would be to edit either the install.ins file prior to installation, or ins.ins file after installation. The \ie4\win95\en\packages\install.ins file has the following line: Infopane=http://www.bigpond.com/elinks/h/olooke/
Lower the port speed
Check Tools >>Options >>Dial up and Tools >>Accounts >>Mail >>Properties >>Connection for the connectoid to be dialled - there may be one choice only of an old connectoid. Need to remove the account by going to Tools >>Accounts >>Mail >>Remove, restart computer and run through wizard when OE is opened.
With this sort of error check the TCP/IP settings, disable WINS and DNS if neccessary, so that Windows will rebuild the driver information database.
It can also happen when they are using a 56k modem, the modem may need a string, to slow it down/stabilise it.
Or check the FIFO buffers, drop the send buffer down a bit. Or just turn it off altogether. It's in the connectoid >>Properties >>Configure >>Connection >>Ports.
Often Reinstalling TCP/IP is the fix - you don't have to untick comms and run inetwiz in this case - just remove then add TCP/IP in Network.
Don't forget to ask them first if they have the Windows CD - or check that the cab files are already on the computer
If you connect through Outlook Express it is possible that it will corrupt the connection. It may dial automatically and try to check the mail before the DUN gets a chance to finish connecting. The solution is to connect using IE or DUN.
Check the DNS settings are correct in DUN.
In Network try to rebuild the driver information database by disabling WINS. Also check to see that DNS is disabled.
Can change the mail server for pop3 and smtp to mail.onaustralia.com.au
Tools >>Options >>General and choose "Make Outlook Express my default email program"
Go to View >>Current view and tick "All messages" (The other option is Unread messages)
They set up a dummy rule with inbox assistant prior to adding an account, then closed inbox assistant and set up the account. Every time they opened OE from then on, they would get a second account automatically created. Even though they delete the second account it keeps happening...
Delete the rules.
Generally a corrupt mail message on the server... Telnet in and delete it. May be an NT Failed mail.
They can use either:
"Connect using my phone line "
The best option if people want to write mail off-line and then press Send and Receive to connect and send it. The only potential problem is if they have multiple DUN connectoids. If they establish a connection with one connectoid and have specified a different connectoid in their mail settings, Outlook Express will ask if they wish to hang up and dial <connectoid name> or try to locate the server on the current connection. Make sure they have the same TBPH connection chosen in Mail as the one they dial up with through IE.
"Connect using Internet Explorer's or a 3rd Party dialer"
If they choose this option and press Send and Receive while off line, IE will open first. This is the best option for people who always access their mail through Internet Explorer.
Tools >>Accounts >>Mail - Remove the existing account and add a new one using Add >>Mail and following the wizard.
Usually means the user has Secure Password Authentication enabled in their settings. Get them to turn it off. It is not a corrupted password, so don't reset the user's password with this error until you have checked this setting.
Had been working OK...
See if there is a digital signature, and if so delete it.. Perhaps it is corrupt or expired.
If a user tries to save their mail before sending they may get this error. It is because there is nothing in the Tools >>Accounts >>Mail >>Properties >>General fields, or the email address is missing or incorrect. If it seems to be all filled in, get them to retype these fields.
This error may occur when attempting to send an e-mail. Try checking their network settings for the computer name itself, under the Identification Tab. They may have an invalid character (such as a full stop) as the first letter of the computer name. Get them to retype the computer name. For more information, refer to: http://support.microsoft.com/support/kb/articles/q176/8/69.asp (article number Q176869).
Check they are sending to a valid email address. Try to rebuild the driver information database (Control panel >>Network >>TCP/IP >>Properties and click OK twice)
Could be an incorrect address in the email - check there are no spaces in the domain name
The cause of this error seems to be something in our mail server that doesn't allow a number as the first character of a domain name eg firstname.lastname@example.org We are contacting Server Ops to see if this can be updated, because those domains are allowed in the DNS. In the meantime, we have come up with a temporary fix, which is to put in the From address as email@example.com (or whatever domain) - hopefully the same will apply for other ISP's.
It's on the Windows 98 CDROM and can be loaded and unloaded from Control Panel >>Add/Remove Programs >>Windows Setup >>Outlook Express.
They have to have the dictionary installed via a word processor such as MS Office, Word, WordPerfect, etc.
It may happen that the server header information and its equivalent stored in the cache of your newsreader become out of sync.The steps below will synchronise all information.
Resetting message header information in Outlook Express:
|Select newsgroup with right mouse button|
|Select 'Local Files' tab|
|Click on the Reset button|
|Click Yes to confirm the action|
"This selected message is no longer on the server"
They need to delete all files in News. Go to File >>Clean Up Files >>Delete. They should then reconnect and download the News headers again from the particular Newsgroup.