October 2003 ‘Knowledge Networks; a case study from Deloitte Touche Tohmatsu’ in Case Studies in Knowledge Management Volume 2, a social network analysis case study published by Business Excellence Australia. May 2002 ‘Bringing Campfires Together; Building a Knowledge Sharing Culture in a professional Services Firm’ in Advanced models of Knowledge Management - Practical approaches for implementation, the conference proceedings of KM Challenge 2002, Standards Australia. March/April 2002 ‘People plus Knowledge at Deloitte Touche Tohmatsu; How HR and KM collaborate to bring strategy to life’ in KM Review, 5(1) |
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