Call Centre

Associations
- AIM (Australian Institute of Management)
  - AIM is Australia's largest professional body for managers, providing a range of professional development and networking opportunities.
- American Telemarketing Association (ATA)
- Association of Computer Telephone Integration Users and Suppliers (ACTIUS) (UK)
  - International (UK-based) independent Association of Users and Suppliers of CTI solutions, 200 members
- Australian Computer Society (ACS)
  - The Australian Computer Society is the recognised association for IT professionals and has become the public voice of the IT professional and the guardian of professional ethics and standards
- Australian Direct Marketing Association's Code of Practice
- Australian Human Resources Institute
- Australian Telecommunications Users Group (ATUG)
  - ATUG is the corporate voice in telecommunications
- Australian Speech and Technology Association (ASSTA)
- Australian Telemarketing and Call Centre Association (ATA)
- Call Centre Advisory Council
- Call Centre Association (UK)
- Call Centre Management Association (UK)
- Call Centre Management Association Asia-Pacific
- Call Centre Managers' Association (Australia) [CCMA]
- Australian Direct Marketing Association's Standard of Practice
- Direct Marketing Association (UK)
  - The UK Direct Marketing Association is the single voice for the direct marketing industry in the UK, with over 700 corporate members it represents 80% of the suppliers to the UK DM industry
- European Direct Marketing Association (EDMA)
- Federation of European Direct Marketing Association (FEDMA)
- Help Desk User Group (UK)
- IAA (International Advertising Association) Advocacy and Self Regulation
- International Customer Service Association (ICSA)
- The Marketing Association of Australia and New Zealand (Inc.)
- The Market Research Society of Australia
- Service Providers Industry Association (SPAN)
- (UK) Telecom Users' Association
Education, Training
- ANTA (Australian National Training Authority)
- Australian Training Consultants and Training Providers
  - "This site features an extensive list of training providers, their courses outlines and qualifications"
- Call Centre University (US)
- Customer Service
  - Achieving Excellence in Customer Service
  - The Forum Corporation
- The Direct Marketing Educational Foundation (US)
- Help Desk Institute
- Housley Computer Communications Pty Ltd
  - "A wide range of Call Centre courses including distance education delivered by satellite TV "
- The Merchant Group (UK)
- Moreton Business School
  - " Moreton Business School - setting the standard in Call Centre Training "
- Prosell (UK)
- Quantum Leap (UK)
- Resource International Training Experts
  - " How to create a Coaching Culture Call Centre "
- Telenews
Journals etc.
- Call Centre Focus
  - "The first and leading UK magazine for all call centre professionals"
- Call Centre Magazine
- Call Centre Management Review
  - "A monthly advertising-free journal for successful call centre professionals worldwide"
- Call Centre News Service
  - "The source for knowledge about call centers, telecom and customer service"
- Call Centre Product News
- C@LL CENTRE Solution
  - "C@LL CENTRE Solutions(tm) magazine (formerly Telemarketing(r) & Call Centre Solutions(tm)) regarded by The Wall Street Journal as "The Bible of the Industry" and by FORTUNE MAGAZINE as the "Industry's Standard Source""
- Call Voice Group - Publications
- CTI Magazine
  - "CTI(r) magazine the authority on computer, Internet, and network telephony"
- INTERNET TELEPHONY
  - "INTERNET TELEPHONY(tm) magazine the industry's first and most credible source of information"
- List of Journals by Teleplaza
- Service News (Computer Service and Support)
- Support Management (IT support and Service Solutions)
- TELCALL
- Telecommunications Online
- The Teleconsultant
- TeleProfessional International
- TeleProfessional Magazine
- Rockwell EC What's new
Adresses for Email Newsletters:
Research
- ACA Research
- Call Centre Learning Centre
  - "This free site provides information on best practices and technology in call centres, benchmarking studies, online tutorials, a yellow page directory and more."
- The Market Research Society of Australia
  - "A membership body comprising of professionals who teach and work in the area of market research, with the Society offering training and forums for the benefit of its members."

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This page last edited on 14 June 1999. Editor